New leads come in on their own. The agent gets the next buyer, their history and live answers on the call. VantageX schedules follow-ups and callbacks, and hands interested buyers to an RM.
Your phone is ringingRinging the buyerOn call · 3 BHK buyerWrap-up · 2 Interested
Live assist · only you see this
Buyer asked“Is a home loan possible?”
SayYes. The loan desk can call you today.
Held back: a line that offered money off
The calling desk. Agents in headsets work one buyer at a time. The queue, the call and live assist share one screen.
What VantageX does
What VantageX does for each person on the team.
For the agent
The next buyer, ready
The next buyer is ready when the last call ends. Their history, a talk track with their name filled in and answers to common questions sit on the same screen.
Next buyer readyTalk trackAnswers on handOne-key wrap-up
On every headset call
Live assist
VantageX writes down both sides as they talk. When the buyer asks something, the approved answer appears. Risky lines are held back.
English, Hindi, KannadaApproved answersGuardrails
Behind every call
Automation
Leads arrive from Helix every minute. Retries and callbacks are scheduled from each outcome. Interested buyers go to an RM with a note and a to-do.
Leads inRetriesCallbacksHand-off to RM
For the team lead
The floor, live
Who is on a call, how long leads have waited and how each agent is doing, refreshed every minute. Any call can be played, read and scored.
Live floorQueue ageCall scoresRecordings
For the agent
How an agent works a call.
An agent never picks a number or looks up a buyer. Everything the call needs is on one screen.
The next buyer is picked for themPromised callbacks first, then visit requests, then retries that are due, then new leads. A buyer stays with one agent for ten minutes.
Their own phone rings firstThen the buyer’s. No number is typed. At a desk, a headset in the browser works too.
Answers from the keyboardTwelve answers to common questions and eight replies to push-back, found in a keystroke.
Their callbacks come back to themA promised callback returns to the agent who made it, and shows as late 15 minutes after the time.
3 BHK buyer · Tower B
Meta ad · enquired Sunday · attempt 3
On call 1:12
Talk trackAnswersHistory
Why we are calling. You enquired about Tower B on Sunday. I have two quick questions, then I can hold a visit slot for Saturday.
EARLIER ATTEMPTS
Fri · No answer · retried after 4 hours Sat · Busy · retried after 30 minutes
Home loan?Possession date?Parking?
Live assist
Approved answers during the call.
On a headset call, VantageX writes down both sides as they talk. When the buyer asks something, the approved answer appears next to the question.
The buyer asksEnglish, Hindi or Kannada
“Is a home loan possible for this?” Each voice is written on its own line, so the agent can see who said what.
The agent readsFrom the project’s material
The approved answer, and one line to say. What the buyer has shared so far, like budget and timeline, is listed beside it.
Some lines never showChecked before display
A line that offers a discount, confirms a booking, promises returns or quotes a price the project has not published is held back. Only the agent on the call can open live assist.
Automation
One key ends the call and books the next step.
The agent presses one key when a call ends. VantageX schedules what happens next, so nobody keeps a follow-up list.
Spoke to the buyer
1Wants a meetingGoes to an RM
2Interested, follow upIn 2 days
3Call back laterAt the time asked
4Thinking about itIn a week
5Budget doesn’t fitKept for other projects
6Wrong locationClosed
7Already boughtClosed
8Not interestedClosed
9Do not callBlocked everywhere
Did not get through
QNo answerIn 4 hours
WBusyIn 30 minutes
ESwitched offTomorrow
RCall droppedIn 5 minutes
TWrong numberClosed
YInvalid numberClosed
New leads arrive within a minuteNew Meta leads, visit requests and lists from Helix reach the desk within a minute. A buyer an AI call found interested goes to the top.
Numbers are checked on arrivalDo-not-disturb, wrong numbers and do-not-call are set aside with the reason. Numbers outside India are kept for WhatsApp.
Rules hold on every callCalls go out only in calling hours, up to the attempt limit. Do not call stops the buyer on every channel.
Interested buyers move onHand to RM gives the buyer to the RM on that project with the fewest open leads, with the agent’s note and a to-do to call.
Every attempt is kept. Each call reaches the buyer’s record in Helix with its outcome and recording, whether it connected or not.
For the team lead
What the team lead can see.
The floor · every minute
Desk 4 · on a call3 min 12 s
Free
Desk 2available
Wrap
Desk 1pressing the outcome key
Waiting
141never called · oldest 2 h
12callbacks due · 1 late
6 of 7Call score · offered two slots
The team lead asks
VantageX shows
Who is working right now?
Each agent: on a call, available or on a break, with calls, conversations and hand-offs today. Refreshed every minute
What is waiting?
Leads never called, new leads not yet dialled, and callbacks due, each with how long the oldest has waited
How good are the calls?
A seven-point score for any connected call, checked against the talk track
When do buyers pick up?
The answer rate by hour and by attempt number, to staff the right hours and set the attempt limit
Which outcomes look wrong?
Calls marked No answer that had talk time, and conversations that had none
What was actually said?
Every recording plays inside VantageX, with a transcript that shows who spoke
Run your calling team on VantageX.
We load your lists and talk track, set your calling hours and attempt limit, and connect the desk to Helix and your RMs. A one-time setup fee, then a success fee on each booking. The pricing page explains how it works.
Nova is the voice we build — the one that answers calls for our customers’ buyers. Right now she answers for us. Same brief, different voices: hear them side by side.
VantageX · the calling desk
